Privacy Policy

1. Who we are

Christchurch Gold provides gold and silver buying and selling services in Christchurch, New Zealand.

For privacy questions, you can contact us through our website contact page or by using the contact details published on www.christchurchgold.co.nz.

2. Information we may collect

Depending on how you use our website or services, we may collect information such as:

• your name
• phone number
• email address
• appointment or booking details
• information submitted through contact, quote, or selling forms
• product, jewellery, bullion, weight, purity, or pricing information you provide for a quote
• identity verification information where required for secondhand trading compliance
• payment, transaction, and order information
• technical information such as browser type, device information, page usage, timestamps, and security logs

We only collect personal information where it is necessary for our business, customer service, legal, security, or compliance purposes.

3. How we use information

We may use information to:

• respond to enquiries
• provide quotes or indicative price estimates
• manage appointments
• buy or sell gold, silver, jewellery, or bullion
• verify identity where required by law
• process orders, payments, collections, or deliveries
• maintain accurate business and transaction records
• improve our website, services, pricing tools, and customer experience
• protect against fraud, misuse, unauthorised access, or security risks
• comply with legal, accounting, tax, secondhand dealer, or regulatory obligations

4. Live pricing tools and API access

Christchurch Gold may provide live gold and silver pricing data through website tools, calculators, and API endpoints.

The Christchurch Gold Live Pricing API is used to retrieve current gold and silver pricing data, including market reference prices, jewellery payout rates, and bullion-related pricing information.

For standard live pricing lookups, the API does not require users to provide their name, email address, phone number, identity documents, or payment details. The API may process technical request information such as the endpoint requested, timestamps, and security logs.

If a third-party tool, assistant, or AI service uses the Christchurch Gold API, that tool may request user approval before connecting to the API. Information handled by the third-party tool is also subject to that third party’s own privacy terms and settings.

5. AI assistants and GPT tools

Christchurch Gold may make available AI-assisted tools, including custom GPTs or similar assistants, to help users understand live pricing, jewellery payout estimates, bullion rates, and general service information.

When these tools call the Christchurch Gold Live Pricing API, the purpose is to retrieve current pricing data. Users should avoid entering sensitive personal information into AI chat tools unless they are comfortable doing so and understand the relevant third-party platform’s privacy settings.

Christchurch Gold does not use the live pricing API to intentionally collect identity documents, payment details, or sensitive customer information from standard price lookup requests.

6. Identity verification

When selling secondhand goods, identity verification may be required under New Zealand law. Where identity information is collected, it is used for verification, compliance, transaction records, fraud prevention, and legal obligations.

We take reasonable steps to protect identity information and restrict access to staff or service providers who need it for legitimate business or compliance purposes.

7. Sharing information

We do not sell personal information.

We may share information where reasonably necessary with:

• payment providers
• accounting, bookkeeping, or business software providers
• website, hosting, form, booking, email, or IT service providers
• shipping, courier, or logistics providers
• professional advisers
• regulators, enforcement agencies, or other parties where required or permitted by law

8. Storage and security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

No internet-based system is completely secure, but we use reasonable administrative, technical, and operational safeguards appropriate to the nature of the information.

9. Retention

We keep personal information only for as long as reasonably required for the purposes for which it was collected, including customer service, transaction records, legal compliance, accounting, tax, dispute resolution, fraud prevention, and business record obligations.

10. Access and correction

You may ask us to confirm whether we hold personal information about you and request access to or correction of that information, subject to applicable legal limits.

11. Website analytics and cookies

Our website may use cookies, analytics, tracking, or similar technologies to understand website use, improve performance, monitor security, and improve customer experience.

You can control cookies through your browser settings.

12. Third-party websites and services

Our website or tools may link to third-party websites, payment services, booking tools, AI platforms, map services, analytics providers, or other external services.

Those services are controlled by their own providers and are subject to their own privacy policies and terms.

13. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

14. Contact

For privacy questions or requests, please contact Christchurch Gold through the contact details published on:

www.christchurchgold.co.nz